TradeConnect (“we”, “us”) is operated by FemTech Bahamas in The Bahamas. This policy explains what we collect when you use the TradeConnect mobile app and website, why we collect it, and your choices.
1. Information we collect
You give us
- Account details: name, email address, password (stored hashed by our authentication provider) and whether you are a client or a contractor.
- Profile details: profile photo and the area you're in. Contractors also give us a business name, bio, trades, service areas, years of experience, hourly rate and work photos.
- Verification documents (contractors): a license or registration number and an uploaded document. These are stored privately and seen only by you and our review team.
- Phone number (optional): kept private. We share it with the other person only after a job between you has been accepted, so you can reach each other on WhatsApp or by phone.
- Messages and files: chat messages, photos, documents, service agreements and anything else you send in the app.
- Jobs and reviews: booking requests, job status, ratings and reviews.
- Location: only when you tap “Share location” in a chat. We don't track your location in the background.
Collected automatically
- Basic technical data our hosting provider logs to keep the service running securely, such as IP address, device and app version, and error logs.
We do not use advertising trackers and we do not sell your personal information.
2. How we use it
- To create and run your account and connect clients with contractors
- To show approved contractor profiles in search
- To review contractor verification documents
- To deliver messages, job requests and agreements between users
- To process contractor subscriptions
- To keep the platform safe, prevent fraud and enforce our terms
- To answer support requests
3. Who can see what
- Everyone using the app can see an approved contractor's public profile: business name, photo, trades, areas, rating, reviews and work photos.
- The other person in a job or chat can see your name, profile photo and the messages you send. They see your phone number only after the job is accepted.
- Our admin team can see account and verification information to review contractors and handle reports.
4. Service providers
We use a small number of providers to run TradeConnect. They process data on our behalf:
- Supabase for database, authentication, file storage and real-time chat
- Stripe for contractor subscription payments. Card details go straight to Stripe and never touch our servers.
- Expo / Apple / Google to deliver and update the mobile app
- Vercel to host this website
If you tap WhatsApp or Call on an accepted job, the conversation happens in those apps under their own privacy policies.
5. Storage and security
Data is stored with our providers, which may be outside The Bahamas. It is encrypted in transit, and access is restricted by per-user security rules in our database. No system is perfectly secure, but we work to protect your information and limit who can see it.
6. How long we keep it
We keep your information while your account is active. When you delete your account we delete your profile, contact details and uploaded documents. Messages you sent may stay visible to the person you sent them to, and we may keep limited records where the law requires it or to resolve disputes.
7. Your choices and rights
- Edit your profile and phone number at any time in the app
- Delete your account in the app (Profile → Delete account) or on our website
- Ask for a copy of your data, or for us to correct it, by emailing thefemtechbahamas@outlook.com
We handle personal information in line with applicable law, including the data protection law of The Bahamas.
8. Children
TradeConnect is for people aged 18 and over. We don't knowingly collect information from anyone under 18. If you think a minor has an account, contact us and we'll remove it.
9. Changes
If we make significant changes to this policy we'll update the date above and let you know in the app.
10. Contact
Questions about privacy: thefemtechbahamas@outlook.com